We are committed to driving innovation in our category. We are developing and pioneering both technology and programmes focused on helping adult smokers by providing an alternative to smoking. We have a robust age verification programme in place to ensure we prevent use by minors.
Underage Use
If you wish to contact us about an underage use issue or find out more about our policies please email youthprevention@juul.co.uk.
Underage Use Initiatives
- Our ecommerce platform utilises unique ID match and age verification technology to make sure minors are not able to access and purchase our products online.
- We market our products responsibly, following strict guidelines to have material directed toward adult smokers and not to youth audiences. (Please read our Marketing & Social Media Code
- We support effective legislation and regulation to prevent the purchase and use of our products by minors.
- We have reseller terms that include monitoring and penalties for noncompliance with underage restrictions.
- Our packaging includes a prominent nicotine label which reads "This product contains nicotine which is a highly addictive substance" as well as the additional statement “The alternative for adult smokers.”
- At every end point JUUL products are available for sale we enforce 'Challenge 25' age verification methods.
- JUUL products are not for non-smokers or anyone underage and will be controlled stringently to avoid misuse.
- JUUL Labs is committed to ongoing innovation to help more adults switch from tobacco.
- Because of the regulated nature of our product, we conduct random compliance checks of independent retail stores using our secret shopping program. We evaluate hundreds of locations every month.
- We actively monitor the internet and process thousands of enforcement actions per month. Our goal is to ensure only authorised retailers who are subject to our underage use controls are selling JUUL products.