Question 1

Why Subscribe?

Accepted Answer

You can set and forget or change your flavours and quantity each month (minimum two JUULpods 4-packs per order).

Your selected JUULpods will be automatically shipped to you every month. You can change your order date every month to suit your schedule via your JUUL.co.uk account dashboard.

Enjoy free shipping on every JUULpods Subscription order.

Question 2

How Do I Start?

Accepted Answer

To get started, simply go to JUUL.co.uk/shop/pods and begin adding pods to your cart. Select JUULpods Subscription while shopping to begin your subscription. Subscriptions must contain a minimum of two JUULpods 4-packs.

Once you've completed your order, the JUULpods you selected will now be automatically shipped to you every month.

We'll keep you posted with the status of your shipment every step of the way!

Question 3

How Does it Work?

Accepted Answer

After your first order, each subsequent order will be automatically charged to your chosen payment method and shipped around the same day each month.

You can visit your account at any time to adjust your order dates, JUULpods quantities, flavours, and pause or postpone your JUULpods subscription. Some subscriptions may require additional commitments.

There is a limit of 15 JUULpods 4-packs per month.

Question 4

How Often Does My Order Ship?

Accepted Answer

JUULpods Subscription orders are processed every month on the date that you choose. Please allow 1 business day to fulfill your order and 2 - 3 business days for delivery.

We will send you a reminder 7 days before your upcoming order date. Ship days that fall on a weekend will be processed the Friday before to ensure timely delivery.

Question 5

How Much Time Do I Have to Make Changes to my Upcoming Order?

Accepted Answer

You can make changes to your JUULpods Subscription order up to 24 hours prior to your ship date via your JUUL.co.uk account dashboard.

Question 6

How Can I Change Flavours and Quantities for Future Shipments?

Accepted Answer

You can change your flavours and quantity each month (minimum two JUULpods 4-packs per order). Simply visit your JUUL.co.uk account dashboard up to 24hrs before your next shipment is due.

Your selected flavours and quantities will continue to be automatically shipped to you every month until you change them.

There is a limit of 15 JUULpods 4-packs per month.

Question 7

Running Low on JUULpods Sooner Than You Expected?

Accepted Answer

That's okay. Simply advance your next order to ship the following day. Average deliveries take up to 2 - 3 business days.

Question 8

Order Too Much This Month?

Accepted Answer

No problem. Postpone your next shipment by 30 days with a single click, or pick a different day the following month that better suits your schedule.

Question 9

When will I receive the Portable Charging Case?

Accepted Answer

The JUUL Portable Charging Case will be included in your first subscription order, if you have added to your shopping cart when selecting your subscription options, subject to a minimum 3-month commitment.

Existing subscribers are also eligible for the Portable Charging Case as part of their JUULpods Subscription, subject to an additional 3 month commitment.

Question 10

I currently have a JUULpods Subscription. Can I receive a Portable Charging Case?

Accepted Answer

Yes - existing subscribers are also eligible for the Portable Charging Case as part of their JUULpods Subscription, if they continue for an additional 3 month commitment. Add the Portable Charging Case to your cart to receive.

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