Details on how to claim your Money Back Guarantee
- To get a refund for your JUUL Starter Kit, simply contact the JUUL Care Team within 30 days of your purchase and request a refund by selecting “I have an order issue” > “Billing” > “I have a question about my bill / 30-Day Money Back Guarantee” in the relevant drop-down menus. You will then be provided with a return form and pre-paid label via email.
- Fill in the return form and pack it into your box together with the JUUL Starter Kit, making sure that you include both the JUUL Device and the USB Charging Dock.
- Print off the pre-paid label you received, stick it onto your box and drop the parcel at any Collect+ location suitable to you.
You can expect a refund within 10-14 working days from JUUL Labs receiving the returned JUUL Starter Kit, depending upon your card provider. However, if you used PayPal, please note that your refund can take up to 30 days to show in your PayPal account. For more information on their refund policy, visit PayPal’s Help Center.