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JUUL 30-Day Money Back Guarantee

The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn’t suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund.

How it works

  1. Buy your JUUL Starter Kit
  2. Try it for up to 30 days
  3. If you don’t like it or it doesn’t work for you, send it back free of charge

Simple Logo

Simple

Easy to use. No buttons or switches. Just insert the pod to get started.

Satisfying Logo

Satisfying

Designed with adult smokers in mind, from form to technology to flavour.

Details on how to claim your Money Back Guarantee

  1. To get a refund for your JUUL Starter Kit, simply contact the JUUL Care Team within 30 days of your purchase and request a refund by selecting “I have an order issue” > “Billing” > “I have a question about my bill / 30-Day Money Back Guarantee” in the relevant drop-down menus. You will then be provided with a return form and pre-paid label via email.
  2. Fill in the return form and pack it into your box together with the JUUL Starter Kit, making sure that you include both the JUUL Device and the USB Charging Dock.
  3. Print off the pre-paid label you received, stick it onto your box and drop the parcel at any Collect+ location suitable to you.

You can expect a refund within 10-14 working days from JUUL Labs receiving the returned JUUL Starter Kit, depending upon your card provider. However, if you used PayPal, please note that your refund can take up to 30 days to show in your PayPal account. For more information on their refund policy, visit PayPal’s Help Center.

Terms and Conditions

JUUL 30-DAY MONEY BACK GUARANTEE TERMS AND CONDITIONS

  1. The JUUL 30-Day Money Back Guarantee is open to UK residents, aged 18+, who have purchased a JUUL Starter Kit online at www.JUUL.co.uk on or after 24th July 2019.

  2. If you have tried your JUUL Starter Kit and are not satisfied with it, we will refund the full purchase price (as evidenced by your proof of purchase), up to a maximum of £29.99, in accordance with these Terms and Conditions provided you claim your refund within 30 calendar days of purchase.

  3. The JUUL 30-Day Money Back Guarantee and these Terms and Conditions do not affect your statutory rights. You can learn more about your statutory rights from Trading Standards or your local Citizens Advice.

  4. To file your claim:
     - Contact the JUUL Care Team and request a return form and pre-paid label.
     - Fill in the return form and pack it into your box together with the JUUL Starter Kit, making sure that you include both the JUUL Device and the USB Charging Dock.
     - Print off the pre-paid label you received, stick it onto your box and drop the parcel at any Collect+ location suitable to you.
     - Please note that the stamp on your return parcel needs to be dated within 30 days from the original date of purchase for you to qualify for the Money Back Guarantee.

  5. The 30-Day Money Back Guarantee is limited to one application for a single refund per household. Multiple or bulk claims will not be accepted and any products sent to JUUL Labs along with such claims will not be returned.

  6. Only claims made by consumers will be considered. Claims made by retailers or wholesalers will not be accepted and any products sent to JUUL Labs along with such claims will not be returned.

  7. For a claim to be valid, all of the conditions in clause 4 above must be satisfied. Claims that do not satisfy all of the conditions in clause 4 above will be deemed invalid and no refund will be issued.

  8. The JUUL 30-Day Money Back Guarantee cannot be claimed via retailers.

  9. You can expect a refund within 10-14 working days following us receiving your return, depending on your original payment method. Credit card refunds will be sent to the card-issuing bank. Please contact your card-issuing bank with questions about when the credit will be posted to your account.
    If you paid for your Starter Kit using PayPal, please note that your refund can take up to 30 days to show in your PayPal account. For more information on their refund policy, visit PayPal’s Help Center.

  10. JUUL Labs will not be liable for any applications not received, delayed or damaged. Proof of postage is not proof of receipt.

  11. JUUL Labs’ decision is final and binding and no correspondence will be entered into with respect to applications invalidly submitted.

  12. JUUL Labs reserves the right to vary these Terms and Conditions or cancel this Money Back Guarantee at any point.

  13. By submitting a refund application, you will be deemed to have accepted and be bound by these Terms and Conditions and consent to the transfer of your personal data to the data controller for the sole purposes of the administration of this Money Back Guarantee.

  14. If any of these Terms and Conditions are deemed to be illegal, invalid or otherwise unenforceable, the affected term(s) or condition(s) will be deleted and the remaining ones will continue in full force and effect.

  15. JUUL Labs UK Ltd reserves the right to revoke the 30-Day Money Back Guarantee for all customers at any time and for any reason without prior notice.

  16. These Terms and Conditions will be governed by English law and the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claims that arise out of or in connection therewith.

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